Refund policy
Last updated: September 4, 2026
1. Return window
You have 30 days from the delivery date to request a return. Requests received after 30 days cannot be accepted.
2. Conditions for a return
The item must be in the same condition you received it — unworn, unused, undamaged, in its original packaging with all accessories — and accompanied by proof of purchase.
3. Items that cannot be returned or refunded
The following are final sale and are not eligible for return, exchange, or refund:
- Any item purchased on sale, at a discounted price, or with a promotional code. Sale items are final sale — no refunds and no exchanges;
- Free items and gifts with purchase;
- Gift cards;
- Items returned without prior authorization from our support team;
- Items damaged by misuse, alteration, or normal wear after use.
4. How to start a return
Email contact@stryvestore.com with your order number and the reason for the return. We reply within 24–48 business hours and, if approved, send you the return instructions and the return address. Do not ship anything back before receiving authorization — unauthorized returns cannot be processed or refunded.
5. Return shipping costs
Change of mind: return shipping is paid by the customer. Defective, damaged, or incorrect item: we cover return shipping and send a replacement or a full refund, at your choice.
6. Damaged, defective, or wrong items
Contact us within 7 days of delivery at contact@stryvestore.com with your order number and clear photos of the item and packaging. We will make it right at no cost to you.
7. Refunds
Once we receive and inspect your return, we notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take a few additional business days to post the funds.
8. Order cancellations
Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet shipped.
9. Contact
Wave Compagny LLC (d/b/a Stryve), 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States — contact@stryvestore.com