Refund & Returns Policy
Last updated: September 4, 2026
We want you to be happy with your Stryve order. If something isn’t right, this page explains exactly what you can return, how long you have, and how refunds work.
1. Return window
You have 30 days from the delivery date to request a return. Requests received after 30 days cannot be accepted.
2. Conditions for a return
To be eligible, the item must be:
- In the same condition you received it — unworn, unused, and undamaged;
- In its original packaging, with all accessories and inserts included;
- Accompanied by proof of purchase (order number or receipt).
3. Items that cannot be returned or refunded
The following are final sale and are not eligible for return, exchange, or refund:
- Any item purchased on sale, at a discounted price, or with a promotional code. Sale items are final sale — no refunds and no exchanges;
- Free items and gifts with purchase;
- Gift cards;
- Items returned without prior authorization from our support team;
- Items damaged by misuse, alteration, or normal wear after use.
This exclusion is stated on the product page and at checkout before you complete your purchase.
4. How to start a return
Email contact@stryvestore.com with your order number and the reason for the return. Our team replies within 24–48 business hours and, if your request is approved, sends you return instructions and the return address.
Do not ship anything back before receiving authorization. Unauthorized returns cannot be processed or refunded.
5. Return shipping costs
- Change of mind: return shipping is paid by the customer. Original shipping charges, if any, are not refunded.
- Defective, damaged, or incorrect item: we cover the return shipping and send a replacement or a full refund, at your choice.
We recommend using a tracked shipping service. We are not responsible for returns lost in transit.
6. Damaged, defective, or wrong items
Inspect your order as soon as it arrives. If the item is defective, damaged, or not what you ordered, contact us within 7 days of delivery at contact@stryvestore.com with your order number and clear photos of the item and the packaging. We will make it right at no cost to you.
7. Refunds
Once we receive and inspect your return, we notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear on your statement.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at contact@stryvestore.com.
8. Exchanges
The fastest way to get the item you want is to return the eligible item and place a new order once your return is approved.
9. Order cancellations
Orders can be cancelled free of charge within 12 hours of purchase, provided they have not yet shipped. After that, the order enters fulfillment and must be handled as a return once delivered. Email contact@stryvestore.com as early as possible.
10. Refused or unclaimed packages
If a package is refused at delivery or returned to us because it went unclaimed, we refund the item price minus the outbound and return shipping costs actually incurred.
11. Contact
Wave Compagny LLC (d/b/a Stryve)
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States
Email: contact@stryvestore.com
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)